SHIPPING AND RETURNS

UK SHIPPING

Free UK shipping on all orders

COLLECTION FROM THE DISTILLERY

It is also free to collect your order from the distillery, but please remember only to pick this option if you live locally to Drimnin. We are unable to hold bottles for people for more than a couple of weeks. 

If you have not received your goods within 7 working days of placing an order, please contact us at hello@ncnean.com. 

INTERNATIONAL SHIPPING

We are not able to ship abroad directly from our website, but you can buy our spirits across Europe through our distribution partners. The current list is below, but we are expanding all the time: 

For Germany, ask at your local retailer or click here to order online. 

For Austria, ask at your local retailer or click here to order online. 

For France, visit your local caviste or click here to order online.

For Italy, ask at your local retailer or click here to order online.  

For Luxembourg, ask at your local retailer or click here to order online.

For Poland, our distributor is called Tudor House - https://www.tudor-house.pl/ 

For the Netherlands, there are lots of online and bricks and mortar retailers in the Netherlands that stock us (Google can help you find them), but if you cannot find one that suits, you can order online here.

For Belgium, ask at your local retailer or click here to order online. 

For Denmark, ask at your local retailer or click here to order online.

For Norway, click here to order online.

For Sweden, click here to order online.

For Switzerland, click here to order online.

RETURNS AND REFUNDS

If you wish to cancel or return your order, you may do so within 14 days of receiving it. You must notify us that you wish to return your order within this period, by sending an email to hello@ncnean.com. We will issue you with instructions on how to return the goods. The goods must be returned to us in their original condition, with tampers and seals on bottles intact and in their original packaging, within 14 days of the date you notify us. Return postage or shipping costs are the responsibility of the purchaser. We will refund the purchase including the original shipping cost within 14 days of you returning the goods, to the credit/debit card used to make the purchase.

We cannot provide refunds for purchases made through third-party sellers.

We cannot be held liable for packages delivered to the wrong address if you have provided incorrect information when ordering.

If goods are damaged or faulty on arrival, or the wrong item was dispatched, then please let us know as soon as possible and within 30 days by emailing hello@ncnean.com or calling 01967 421698. Please take photographs of any damage. We will issue you with instructions on how to return the goods. If you need to return goods that are damaged or faulty, we will refund you the cost of return. We recommend that you insure the return shipment and retain a proof of postage, as it is your responsibility to take reasonable care of the goods and you will be liable for any damage sustained to them until we receive them at the distillery.

Please refer to our Terms and Conditions for more information.